Resolving Common Problems > "I Can't Find A User"

You may find that when you try to search for users, you cannot see everyone.

The most likely reason for this is that if you have sub-programmes set up in your system, only users who are assigned to a sub-programme to which you are also assigned will be visible.

For example:

•	If a user is not assigned to any sub-programmes, they will not be visible to anyone.

•	If a user is assigned to sub-programmes A and B, while you are assigned to sub-programme C, the user will not be visible to you, but will be visible to anyone on sub-programme A or sub-programme B.

Note: If you have only programmes set up (i.e. no sub-programmes), this issue should not arise.

To edit a user's programme and sub-programme assignments:

1.	Click Admin in the menu on the left of the screen.

2.	Click User Management:

usermanagement

3.	Click the icon next to the required user:

profile_management3

4.	Check the check-box next to each program required.