Resolving Common Problems > "I've Been Locked Out"

If a user enters their password incorrectly five times, their account will be locked and the administrator will need to unlock it.

To unlock an account:

1.	Click Admin in the menu on the left of the screen.

2.	Click User Management:

profile_locked1

3.	If a user has been locked out, the icon will be displayed next to their user details.

4.	Click the icon next to the required user:

profile_unlock

5.	To unlock the user's account, click Unlock:

profile_unlocked

6.	The message "User Account Successfully Unlocked" is displayed in the Results section of the screen.